EPISODE 8 – DWAYNE CALDER

In this conversation, Dwayne shares his journey from the financial services industry to utilities, the intersection of technology and customer experience, and the future of AI in transforming customer service. He discusses the importance of empathy, technology’s role in customer experience, and his vision for a more connected and customer-centric world. Don't miss Dwayne's insights on leadership, innovation, and the evolving expectations of customers.

3/4/2026 12:00:00 AM

EPISODE 6 – DALYCE REID-PAYNE

The utility industry is evolving, and customer experience is at the heart of this transformation. Dalyce Reid-Payne, a leader in utility transformation, joins host Russell Motha on Infinite Waves to discuss how technology, AI, and process innovation are reshaping how we interact with essential services. Learn how utilities are shifting from transactional interactions to customer-centric experiences that empower users.

3/2/2026 12:00:00 AM

EPISODE 4– MATTHEW HALL

Lorem description ipsum etc lorem ipsum dolor sit amet consectetur adipisicing elit sed do eiusmod tempor.

2/12/2026 12:00:00 AM

EPISODE 5– DWAYNE CALDER

Lorem description ipsum etc lorem ipsum dolor sit amet consectetur adipisicing elit sed do eiusmod tempor.

12/15/2025 12:00:00 AM

EPISODE 2 – DWAYNE CALDER

Lorem description ipsum etc lorem ipsum dolor sit amet consectetur adipisicing elit sed do eiusmod tempor.

12/15/2025 12:00:00 AM

EPISODE 7 – MATTHEW HALL

In this episode of the Infinite Waves podcast, we sit down with Matthew Hall, the leader of product strategy, design, and experience at SAIT, one of Canada's top educational institutions. Matthew shares his incredible journey from literature and academia to shaping the future of education and work. With a deep focus on AI and future technologies, Matthew explores how they are transforming education and product design. He also discusses the importance of adaptability, mentorship, and preparing students for a rapidly changing world.

12/14/2025 12:00:00 AM

EPISODE 1 – MATTHEW HALL

Lorem description ipsum etc lorem ipsum dolor sit amet consectetur adipisicing elit sed do eiusmod tempor.

12/14/2025 12:00:00 AM

BEPISODE 3 – DALYCE REID-PAYNE

Lorem description ipsum etc lorem ipsum dolor sit amet consectetur adipisicing elit sed do eiusmod tempor.

12/13/2025 12:00:00 AM